Delivery, disclaimer, guarantee & returns.


Dispatch/delivery.

 

Delivery time on the Sole is dependent of the option chosen. Customers will be informed when we aim to dispatch the Sole. This is generally between 10 to 15  days but is ultimately dependent on our workload.

 

Disclaimer.

Analogue innovation will not accept liability for death or injury to yourself (or persons working on your behalf) in the course of installing our Sole sub-chassis into any Linn Sondek LP12. Nor do we accept liability for any damage caused by you, (or persons working on your behalf) in the course of undertaking this sub-chassis upgrade; or in applying any other upgrade available from Analogue Innovation for the LP12 or any other manufacturers' turntable.

If you are unsure about undertaking the work yourself, enlist the help of  a qualified,  competent person to assist with  strip down, re-assembly and set-up.

 

Guarantee...

Sole:

In the unlikely event of a manufacturing or quality defect with your Sole sub-chassis, Analogue Innovation will accept returns within 2 YEARS of date of purchase.

The Sole must be returned to us within 14 days from cessation of the 2 year guarantee period and well packaged so as to avoid further damage in transit via insured post (at no cost to Analogue innovation)  Include a copy of the original invoice and a detailed written explanation of  the problem. On receipt we will carry out a detailed investigation of the problem and replace the Sole if found to be defective or a refund less postage and packaging.

We will not accept claims or returns if our product is seen to have been mishandled, mistreated, suffered from customer inspired modification, or incurred damage from installation procedures.

 

 Plattamat:

In the unlikely event of  a quality defect with your Plattamat, Analogue innovation will accept returns within 365 days of date of purchase.

Plattamat must be returned to us in the original packaging, including the 2 card stiffeners by insured post (at no cost to Analogue Innovation) within 365 days of purchase. Include a copy of the original invoice with a written detailed description of the issue.  DO NOT WRITE DIRECTLY ON TO THE PLATTAMAT ! THIS WILL NULLIFY YOUR CLAIM!

Should the returned Plattamat exhibit poor workmanship or manufacturing defects, Analogue innovation will offer a replacement mat or alternatively offer a refund amounting to the purchase price, less postage and packaging.

We will not accept returns if our product is deemed to have been mistreated, misused or damaged on return to us in unsuitable packaging.